The role: Our Reservations Agents at Elements of Byron are responsible for managing accommodation bookings via phone, email and online booking platforms in a courteous and efficient manner. This includes assisting with initial enquiries through to bookings via phone, email, and third-party platforms. Your strong communication skills will see you excel as you confirm individual accommodation needs and arrange pre-payments in line with resort procedures. The role also supports our Conferencing & Groups team with accommodation booking, updating guest rooming lists, and organizing special guest room requests such as amenities or welcome packs.

To set you up to succeed: You will receive structured training and be paired with a buddy to ensure you feel confident in handling enquiries independently.

The hours: Full time permanent role available working 38 hours a week, across a 7-day rotating roster.

Ideally you will be an Australian Citizen or Resident, as this is a permanent position we are not able to consider someone on a WHV.

The shifts: 8am - 4pm & 9am - 5pm

Rates: Mon-Fri $26.70, Sat $33.38, Sun $40.05

We are looking for people who can be flexible to work these shifts that includes a weekend or one weekend day.