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Front Office Host/Porter casual role up to 38 hrs week

18/03/2025
17/04/2025
$31.23 - $43.72
Casual
Byron Bay
Front Office & Guest Services (Hospitality & Tourism)

A little bit about us: Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in offering barefoot luxury, ensuring unforgettable moments for both guests and staff in our stunning coastal paradise.

Job Description

Reporting to the Front Office Manager you will be responsible for ensuring we do not merely deliver service but do more than is expected to create authentic moments of hospitality. To be successful in this role, you will be someone who prides themselves on their outstanding customer service, can remain cool under pressure and has a knowledge of our local area.

You will be a confident driver as a large part of your role is driving our resort buggies allowing you to develop an excellent rapport with our guests. Your high energy, passion for customer service and exceptional attention to detail will see you excel in this role.

The hours: Casual role available working, 30-38hrs a week, across a 7-day rotating roster.

The shifts: 7am - 3pm and 3pm - 11pm

Desired Skills and Experience

Requirements

  • Role will involve physical lifting and movement of luggage and other items
  • Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality
  • Experience working in a 4-5 star resort/hotel front office environment preferred
  • Full availability to work weekends and public holidays
  • Maintain a thorough knowledge of resort facilities and promotions
  • Current full drivers licence essential
  • Display a professional image at all times through personal presentation and polished communication
  • Punctual, reliable and proactive
  • Full working rights on an ongoing basis within Australia is required for this role (no Working Holiday Visas)

Benefits

  • Restaurant, Accommodation and Spa treatment discounts
  • Employee Assistance Program
  • Full Day Orientation and dedicated departmental training
  • Annual and fortnightly staff awards
  • Refer a friend incentive
  • Stability and long term employment opportunities for the right candidate
  • Work in a beautiful beach side award winning resort
  • Uniform provided and parking available on site
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